The primary driver of supplier selection is product‑fit, not ‘marketing fluff’, wherein fit with technical and regulatory requirements is the threshold for entry. Buyers want to understand specifications, where the ingredient, product, or service has already been used, any success cases, and whether it is approved. In short, buyers are looking for online verification to inform their on-site decisions.
Our data also reveals that a buyer typically consumes three pieces of content before contact, and that the biggest barrier to adopting and trusting new suppliers is lack of proof points, not price or proximity. What does this mean for shortlists?
Buyers look for a three‑part mix, valuing:
- Technical product specifications (78%)
Each answers a different trust question:
So, if the first three touches don’t include at least one spec and one case, the supplier might be off the shortlist without even realising they had an opportunity.